Torah Live Privacy Policy
Last updated: August 24, 2026
1. The short version
We collect what we need to run your account, show you the right content, and keep Torah Live working. We don't sell your information to anyone. Most of what we hold about you, you can see in your account, and you can delete the whole thing whenever you like.
This policy explains the rest. If anything here isn't clear, email team@torahlive.com and we'll explain it.
2. What we collect
Your account. The details you give us when you sign up or fill in your profile: your name, email address, phone number, date of birth and gender, whether you're a parent, teacher or student, and things like your city, country, school, shul or community. You can add a display name and a profile picture. We ask for a date of birth because some things on Torah Live work differently for children, which we explain in section 5.
How you sign in. We send a one-time code to your email or phone, or you can sign in with Google. If you use Google, we receive your name and email address from your Google account.
Family profiles. If you have a Family subscription you can add a profile for each member of your household. Those profiles hold a name and whatever else you choose to add. They don't have their own email address, phone number or sign-in.
Student accounts. When a teacher invites a student we receive the student's name and email address from the teacher. When a student joins with a class code, they give us their own details. We may also hold a parent or guardian's email address.
What you do on Torah Live. Which videos you watch and how far you get, quiz results, challenges and submissions, points and rewards, streaks, the classes you belong to, and referrals you've made.
Things you upload. Challenge submissions, including text and files, and photos you send us so our team can draw a custom avatar.
Payments. Our payment providers handle your card details, and we never see or store a card number. We keep the record of what you bought, when, what you paid and whether it's still active.
Support conversations. Messages you send us, and our replies.
Technical information. Your IP address, browser and device, the pages you visit, and error reports when something breaks.
Session recordings. We may record your browsing session so we can see where people get stuck. We use these recordings to fix problems and improve the site, nothing else.
3. Why we use it
To run your account and your subscription. To show your progress, points and class features, and to keep them in sync across your devices. To answer you when you get in touch. To find and fix problems. To understand how Torah Live gets used so we can make it better. To email you about your account, and to send you news and offers you can unsubscribe from at any time. To keep out spam, fraud and abuse. And to measure whether our advertising is working.
4. Advertising and analytics
We don't show ads on Torah Live.
We do use Google Analytics to understand how people use the site, and Google Ads conversion tracking to see which ads bring people to us. Your IP address is anonymized before it reaches Google Analytics. If you're signed in, your account ID may be included so we can tell a returning learner from a new one.
We also use Mixpanel for product analytics and the session recordings described above. These recordings are used strictly for internal diagnostics and maintenance.
5. Children
This matters more to us than anything else in this policy, so it gets its own section.
Opening an account. You need to be 13 to open your own Torah Live account. If you're younger, a parent or guardian can sign up and add you as a profile on their account, or you can join through your school.
Children on a family account. A child's profile sits under the parent's account. It has no email address, phone number or sign-in of its own, and the parent can see and manage everything on it.
Students at school. When a school invites a student or hands out a class code, the school is confirming it has the right to sign students up on their parents' behalf. That's how schools normally handle this, and it's why a teacher can enter a student's name and email address.
What a class can see. Inside a class, the teacher and the other students can see a student's name and progress. The teacher can also see the student's email address and send them messages inside Torah Live.
Submissions from under-16s. When someone under 16 uploads a submission, we email their parent or guardian for approval before anyone else can see it. Nothing is published until the parent approves it, and if they don't approve it we delete it.
We never show children ads, and we never sell children's information. We don't sell anyone's information, but it's worth saying twice.
Parents and guardians. Email team@torahlive.com to see, correct or delete your child's information. If you think a child under 13 has an account without your permission, tell us and we'll remove it.
6. Who else sees your information
We don't sell your information, and we don't rent or trade it.
We use other companies to run Torah Live. They only get what they need to do their job, and they act on our instructions:
- Stripe, PayPal and Donors Fund for payments
- Amazon Web Services for hosting and file storage
- SendGrid for email
- Intercom for support and messaging
- Mixpanel for analytics and session recordings
- Sentry for error reports
- Google for sign-in, Analytics, advertising measurement and reCAPTCHA
- Typeform for quizzes
- Emailable to check that email addresses are real
This list changes as our tools change. Some of these companies are outside your country, so using Torah Live means your information may be handled elsewhere.
We'll also share information if the law requires it, or where we genuinely believe it's needed to protect someone's safety or our rights.
7. What you can do
See and change your details. Most of it is in your account settings. For anything else, email us.
Delete your account. You can delete it in your account settings or by messaging us. We hold it for 24 hours first, so if you change your mind, just sign back in and the deletion is cancelled. After that your profiles, progress and submissions are gone for good.
Stop the emails. Every marketing email has an unsubscribe link. We'll still send you the ones about your account and your payments.
Cookies. You can set your browser to refuse cookies. Some parts of Torah Live won't work properly if you do.
Ask us anything else. Email team@torahlive.com and we'll help, including if you want a copy of what we hold about you.
8. How long we keep it
We keep your information while your account is open. When you delete your account, your profiles, progress and submissions go with it.
We keep payment and donation records for as long as the law requires us to, because we're a registered charity and we have to account for what comes in and goes out. We may also keep a minimal record so we don't email someone who asked us to stop.
9. Keeping it safe
We use encryption in transit, keep access inside the team to the people who need it, and rely on established providers for hosting and payments. No system is perfect, but we take this seriously, and if something goes wrong that affects you we'll tell you.
10. Changes to this policy
We'll update this page when what we do changes, and we'll change the date at the top. If a change is significant we'll tell you rather than leave you to spot it.
11. Getting in touch
Email team@torahlive.com with anything at all about your privacy, or write to us at Torah Live, 19 Chiswick Ct, Jackson, NJ 08527, USA.
Our Terms of Service cover the rest of your relationship with Torah Live.